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Troubleshooting
When something didn't behave the way you expected.
- Why didn't it catch this address?
A bad address got through and you want to know why. Six explanations cover nearly every case, in rough order of likelihood, with the fix for each.
- Charged orders but few events on the dashboard?
The dashboard's numbers and your bill measure different things, on purpose. Checked is every verification, caught is only the problems, and checkout blocks never appear at all. Here's how to read it.
- International orders: why some are flagged and others aren't
Verification depth varies by country, and the app deliberately gets quieter where postal data gets weaker. Here's how to read international behavior, and what always works regardless of destination.