Help · Validation rules
ZIP / postal code format
This rule catches ZIP and postal codes that don't match the destination country's format, like a four-digit ZIP on a US address.
What this rule does
A malformed ZIP is almost always a typo, and a ZIP typo is enough to route a package to the wrong sorting facility. The rule knows each covered country's format and flags codes that can't be right before they cost you a redelivery.
What it catches
- ZIP 1234 on a US address (US ZIPs have five digits)
- K1A 0B on a Canadian address (Canadian codes are six characters, like K1A 0B1)
Formats are checked for the US, Canada, the UK, Germany, the Netherlands, France, and Australia. Addresses in other countries pass without a format check. We'd rather let an unusual format through than block a real buyer over a rule we can't be sure about.
What your buyer sees
Set to Block at checkout
Your buyer sees the message right at the address field, inside Shopify's own checkout, before payment. They fix the address and pay. The check runs inside checkout itself, so it adds no waiting time and nothing changes in your theme. Our default message:
You can replace it with your own wording in the rule's settings.
Set to Warn after purchase
The sale completes normally. On the order confirmation page we ask the buyer to
double-check the address, and when we have a verified fix they can apply it with one
tap. Orders with unresolved address problems are tagged
address-unverified
in your admin so you can catch them before fulfillment. This mode works with every
payment method, including Apple Pay and Google Pay express checkouts.
If a check can't run for any reason, the order goes through untouched. We never hold up a sale on our own uptime.
Set it up
Open Address Verifier in your Shopify admin, go to Settings, and pick ZIP / postal code format. Choose Off, Warn after purchase, or Block at checkout, write your own checkout message if you want one, and save. Changes are live on your next checkout. No deploy, no theme edit.
New installs start with this rule set to Warn after purchase. It catches real mistakes without turning away a single sale.
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