Most failed deliveries do not come from bad luck. They come from a small, fixable error in the shipping address that nobody caught before the parcel left the warehouse. Here is where those errors come from, and why they are worth catching.
Where the errors come from
- Missing unit numbers. The street exists, the building exists, but the apartment or suite is missing. The carrier cannot complete the last step.
- Typos. “Stret” instead of “Street”, a transposed ZIP, a dropped digit.
- Express checkouts. Shop Pay, Apple Pay and Google Pay autofill addresses that were never validated against carrier data.
Why it is expensive
A single failed delivery commonly costs around $25 once you add up the carrier return fee, reshipping, and the support time to sort it out. Worse, a first-time customer whose order never arrives rarely comes back.
The fix
Validate the address before the order ships: at checkout, and again on the post-purchase page to catch express checkouts. Suggest the corrected version, block the ones that genuinely cannot ship, and let everything else through.
That is exactly what we are building. Join the waitlist to get early access when we launch.